IT Support Specialist - 3rd Shift

Company: kyyba
Location: Waterloo
Posted on: February 4, 2025

Job Description:

Position Title : IT Support Specialist

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Location: Waterloo, IA - 50704

Onsite Position, 3rd shift position (10:30 PM to 7:00 AM)


Job Description:
--- Provide onsite deskside Tier 2 support to the Waterloo IA location through performing the following duties

Job Duties:

Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix.
Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts
Responsible for effective e-mail communications and ability to create and maintain basic documents/records.
Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions.
Maintains equipment, supplies, data supporting processes or operations.
Applies some technical knowledge in the support of processes or operations.

Job Requirements:
Knowledge of computing and networking concepts and fundamentals
Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
Knowledge of computer security policies and a general overall knowledge of computer security concepts.
1 year or more IT experience preferred, but recent college graduates will be considered

Education Requirements:
Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent

Keywords: kyyba, Ankeny , IT Support Specialist - 3rd Shift, Other , Waterloo, Iowa